W: Yes, we made some changes. The area we’re standing in used to be the bakery, and the meat section was on the other side of the store, but we changed those locations about two weeks ago. And now the meat section is in the back of the store.
M: No wonder. I come here once a month.
W: What do you think the way it looks?
M: Well, to be honest, it’s not as easy for me to find the things I need. I like the old way better.
W: You know what? There are quite a few shoppers  who have said the same thing to me. I’ll keep it in mind and bring it up with my manager. Is there anything I could help you find?
M: I really need some items for the bathroom. Where would I find those?
W: On goods shelf four. The entire shelf is filled with things for the bathroom.
M: Great! I’m also looking for some oranges, but I can see the fruit section just to the left over there. I’ll let you know if I need any more help.
Text 10
The subway system in San Francisco serves the transportation needs of about five million residents, with 45 stations across a dozen cities and towns in the San Francisco Bay Area. There are a total of four lines that are known by color: yellow, orange, red, and blue. All lines travel through San Francisco, and service runs from 5:00 a.m. to midnight. An interesting fact is that only one third of the stations are below street level; the rest are either at street level or travel high above the freeway. The average speed of the trains is 35 miles per hour, but they can go up to 80 miles an hour. The cost to ride the trains depends on how far you want to go. Many people take the train into San Francisco to go to work. This means that the system is very crowded from 7:00 a.m. to 9:00 a.m. and again from 3:00 p.m. to 6:00 p.m., but outside these times, the subway system is not  very busy. This can be great if you want to get a seat, but it also means that there are fewer trains. During rush hour, trains come every 5-10 minutes, but in the middle of the day and late at night, trains come every 20-30 minutes.

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